1. If you want to get refund or return item you received, please apply on our email: info@hmmhoneyshop.com.
2. Should you have any queries regarding a return then please contact us.
3. We want you to feel confident about shopping with us. If you have a problem, or are unhappy with your purchase, then we will put the matter right.
4. We don't accept cases as per below:
   • over 7 days from receiving item
   • if items are open/used or damaged
   • sending item without prior contact or notice

1. Pure Honey may crystallize with the passage of time. This is a natural process and does not affect quality.

2. Store at room temperature, away from direct sunlight. Honey that is kept at colder temperatures tends to thicken.

3. Keep the honey in an airtight container and cool dry place. Its high sugar content and acidic pH help to inhibit micro-organism growth.

4. The color displayed could be slightly different from the actual colour due to lightings and settings of monitor.

5. Not suitable for infants under one year of age, as their bodies’ immune systems have not yet fully developed. For older children and adults, honey is a safe and nutritional food.